Shaheen & Gordon, P.A. is looking for an energetic and detail oriented full-time Intake Specialist to join our group of professionals who will be responsible for supporting the personal injury department in our Concord, NH office. The ideal candidate will have 1-3 years’ customer service or office setting experience. To be successful in this role the candidate must demonstrate the ability to work as a member of a team, in addition to working independently.
Duties include, but not limited to:
- Responding to high volumes of personal injury calls from potential new clients
- Conducting phone and occasional in-person interviews with potential new clients to understand their story, and document accurately the details of the potential matter
- Collaboratively working with the Intake Specialist team to connect with potential new clients from all practice areas
- Accurately recording information received from potential new clients in the database
- Assisting potential new clients with submission and/or gathering documentation
- Sort and file documents, records, and other materials according to established filing system
- Closed filing
- Assuring client confidentiality
- Assisting other legal assistants/paralegals as assigned
Required Qualifications
- Manage large volume of incoming calls/emails with efficiency and prioritizing the needs of the practice area
- Must be able to respond to incoming calls/emails in an expedited manner on a daily basis
- Minimum of 1 – 3 years’ customer service phone experience in an office environment
- Strong computer skills in Microsoft Office, Outlook, Excel, Adobe, scanning and maintaining electronic files is a plus
- Attention to detail and proofreading skills
- Excellent organizational skills with attention to detail
- Must have excellent communication skills, written and verbal, with previous telephone customer service experience
Shaheen & Gordon is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity or expression, national origin, citizenship, veteran status, age, physical or mental disability, genetic information, marital status, sexual orientation, or any other consideration made unlawful by applicable federal, state or local laws in all aspects of employment, including but not limited to recruitment, hiring, training, evaluation, transfer, promotion, discipline, compensation, termination, and layoff.
Shaheen & Gordon presents a pleasant and supportive work environment. Salary commensurate with experience. Please submit your cover letter and resume to careers@shaheengordon.com.
No phone calls or agencies please. EOE.
